Should you be dissatisfied with a purchase from thegemseller.com, you may return unused products in their original packaging and with all labels in tact within 7 working days of receipt for a full refund of the product price or an exchange to the same value. 

Due to hygiene requirements, earrings and products of a pierced nature can only be returned if the safety seal on the packaging has not been tampered with. This is in accordance of the Sale and Supply of Goods Act.

The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.

Please include the delivery note sent to you which contains the order number and order details.